Overview
Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More.
It’s the Crash Champions DNA and it’s the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.
Responsibilities
POSITION SUMMARY: Crash Champions is looking for a Director of Operations to join our growing team! The Director of Operations will oversee operations, financial performance, customer satisfaction, employee relations, training, and leadership development within their assigned territory. The Director of Operations effectively motivates, communicates, models, and remove barriers to enable maximum performance, and develop solutions that drive business results.
ESSENTIAL FUNCTIONS:
Responsible for the overall leadership and management of assigned territory/market.
Achieve or exceed company targets and standards for performance and growth.
Manage market locations that by all standards (especially, KPI’s, Customer Service, Quality and Profitability) is in the top 10% of the industry.
Model and hold team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) every day.
Recruit, manage and develop employees for future growth within our organization.
Measures quality standards by performing in-process and final quality checks.
Facilitates and nurtures relationships with insurance accounts, agents, and customers.
Excels in a fast paced, competitive work environment while ensuring positive employee morale. Creating and instilling a sense of urgency with the team to exceed goals.
Ensure that the shop is properly maintained and organized.
Create and develop new/future leaders.
Qualifications
SKILLS/EXPERIENCE:
Knowledge of collision industry including knowledge of procedures and requirements for a variety of insurance carriers
10+ years of operations experience
5+ years of people management experience required
Driven personality, eager to grow and able to work well under pressure
Experience using CCC One
Strong problem-solving skills
Benefits:
Medical / Dental / Vision
401K
Vacation
Additional elective benefits
Weekly Pay
Submit a Referral (https://careers-cchampions.icims.com/jobs/1687/director-of-operations/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834384512)
Location US-MD-
ID 2023-1687
Category Management
Position Type Regular Full-Time
Remote Yes
