Job Information

Service King Director of Operations in Maryland


Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More.

It’s the Crash Champions DNA and it’s the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. As the largest founder-led collision repair service provider in the U.S., we serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.


POSITION SUMMARY: Crash Champions is looking for a Director of Operations to join our growing team! The Director of Operations will oversee operations, financial performance, customer satisfaction, employee relations, training, and leadership development within their assigned territory. The Director of Operations effectively motivates, communicates, models, and remove barriers to enable maximum performance, and develop solutions that drive business results.


Responsible for the overall leadership and management of assigned territory/market.

  • Achieve or exceed company targets and standards for performance and growth.

  • Manage market locations that by all standards (especially, KPI’s, Customer Service, Quality and Profitability) is in the top 10% of the industry.

  • Model and hold team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) every day.

  • Recruit, manage and develop employees for future growth within our organization.

  • Measures quality standards by performing in-process and final quality checks.

  • Facilitates and nurtures relationships with insurance accounts, agents, and customers.

  • Excels in a fast paced, competitive work environment while ensuring positive employee morale. Creating and instilling a sense of urgency with the team to exceed goals.

  • Ensure that the shop is properly maintained and organized.

  • Create and develop new/future leaders.



  • Knowledge of collision industry including knowledge of procedures and requirements for a variety of insurance carriers

  • 10+ years of operations experience

  • 5+ years of people management experience required

  • Driven personality, eager to grow and able to work well under pressure

  • Experience using CCC One

  • Strong problem-solving skills


Medical / Dental / Vision



Additional elective benefits

Weekly Pay

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Location US-MD-

ID 2023-1687

Category Management

Position Type Regular Full-Time

Remote Yes