Service Advisor - Repair Planner
CHAMPIONS DO MORE
Welcome to our story. It-s a tale of being different. Obsessing over details. It-s the product of patience, and steadily honing our craft before setting out to innovate the industry we all love.
Today, Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More.
It-s the Crash Champions DNA and it-s the mark of who we are. Above everything, we believe in what we do; and we hold fast to the conviction of why we do it. We serve our customers and business partners with an unexpected level of personal and professional service to build trust at every touch point.
BECAUSE WE BELIEVE
THE DIFFERENCE IS TRUST
Position Summary:
A Repair Planner is responsible for owning the full estimatics and repair process post-vehicle teardown and ensuring quality repairs are provided in a timely manner.
This position requires teammates to have a proven track record of high performance, possess an advanced level of technical knowledge regarding collision repair estimatics, have the ability to communicate detailed repair processes to Body Technicians, and be familiar with major insurance carrier procedures and requirements .
Responsibilities:
Review initial estimates and write/lock final estimates: write complete estimates after full disassembly and damage evaluation, and lock final estimates
Collaborate with Parts Managers to source, order and track parts: Communicate with Parts Managers to ensure correct parts are ordered in a timely manner
Conduct quality checks: Manage each repair throughout the process and ensure quality standards by performing in-process QC; Able to pull and review all data procedures for/with Body Technicians and conduct post scans
Ensure DRP compliance: Understand DRP guidelines regarding all aspects of the repair and conduct carrier specific audits.
Pre-close the final repair order: Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are completed
Additional responsibilities as assigned
Position Requirements
Basic/Required:
Minimum of 2 years' experience writing collision estimates in a fast-paced environment
Knowledge of collision repair process including knowledge of insurance procedures and requirements for a variety of carriers
Licensing required by state
Ability to work collaboratively with others to meet shared objectives
Proficient knowledge and use of estimating software
Proficient with Computers and other technology
Valid driver's license required
Legally authorized to work in the United States
Preferred:
Bilingual (Spanish)
Possesses DRP certifications
I-Car certification or able to obtain certification once hired
Experience working in CCC ONE Total Repair Platform
Benefits:
Department: Repair Planner
Address: 2084 Range Road. Clearwater, FL, 33765
ReqID: 2423827
